Where Care Comes First
Where Care Comes First
Dr. Paul R Stephenson DVM
Dr. Tracy R Arvin DVM
614-879-8250
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121 E. Main St.
West Jefferson, OH 43162
Frequently Asked Questions
Are you currently accepting new clients and patients?
What types of animals do you see?
Are you currently accepting new clients and patients?
We welcome any new clients and patients into our practice.
In order to stay ontime with our scheduled appointments we ask that you call ahead to schedule an appointment with one of our veterinarians. We understand that emergencies arise when we're least expecting it. Please give us a call as soon as the emergency occurs so we can ensure we are properly staffed at that point in time or if we need to refer you to somewhere that can give your pet the proper attention that it needs.
Payment is expected as services are rendered. We accept cash, checks (with ID), VISA, MasterCard, and Discover. Being a small practice we are not setup for billing.
We accept Citi Health Card, the flexible way to pay for healthcare. You may apply in our office or from home.
We are also pleased to announce that we have added Care Credit to our list of accepted payment options.
For your convenience we remain open during thelunch hour. We are not accepting appointments during these times. This allows us to catch up on surgeries, check on our patients, and finish any paperwork for the day.
What types of animals do you see?
We are an exclusive small animal practice that specializes in felines and canines only.
There are many pet insurance plans out there to help owners with the cost of caring for their pet(s). Most pet insurance plans work on a reimbursement basis, meaning the client pays a monthly premium, has the forms filled out by our Veterinarian and then they send you a check for the agreed upon amount.
Can I give my pet human over-the-counter medicine?
It is never a good idea to give a pet over-the-counter medicine without checking with your Veterinarian. Although human medicine is often used to help treat pets, some of these medications can be harmful to our furry friends. We highly recommend checking with your Veterinarian to discuss which medications and dosages are safe.
Do you have a 24 hour emergency service available?
If an emergencies arise's after hours we suggest contacting Capital Veterinary Referral & Emergency Center or one of the other emergency centers listed on the contact page. CVREC is open 24 hours a day, 7 days a week, and remain open during holidays. Their emergency doctors and staff are always ready and able to handle all types of emergencies.
We at the West Jefferson Animal Hospital, pledge to provide distinctive high-quality veterinary services, while treating both our clients and patients with the utmost respect and compassion.
Monday – Thursday
9 a.m. – 8 p.m.
Friday
9 a.m. – 6 p.m.
Saturday
9 a.m. – 1 p.m.
Sunday
Closed
Hours
Our Mission Statement
